Plesk Professional Website Editor hangs at login

One of my biggest Plesk gripes is dealing with the Plesk Professional Website Editor. One of the most common occurrences with PPWSE is that it hangs when you attempt to log into the server. Normally, this happens when a server is behind a firewall, and it is using private IP's.

Plesk will actually query the DNS for the domain (rather than simply connecting to the localhost), try to reach the public IP, and the traffic will be blocked by the firewall. This creates a login session that appears to hang, and then it shows "FTP: not connected" in the interface.

The fix is actually quite easy:

1) Be sure that the ftp.domain.com CNAME/A record exists
2) Add a line to /etc/hosts that forces ftp.domain.com to resolve to the proper private IP address.

The third item should be to stop using PPWSE, but that's the hardest one to work out. I'd recommend using something like TextMate on a Mac along with Transmit, but you can get some good results out of Dreamweaver as well. Whatever you do, don't use Contribute.

Printed from: http://rackerhacker.com/2008/03/13/plesk-professional-website-editor-hangs-at-login/ .
© Major Hayden 2012.

1 Comment   »

  • Kay Smith says:

    Thanks for the information as to why I cannot login to my website that was built using Plesk. How do I apply number 1) above or 2).

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  • Welcome! I started this blog as a way to give back to all of the other system administrators who have taught me something in the past. Writing these posts brings me a lot of enjoyment and I hope you find the information useful. If you spot something that's incorrect or confusing, please write a comment and let me know. Drop me a line if there's something you want to know more about and I'll do my best to write a post on the topic.
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